We are now looking for an enthusiastic, positive Front of House Intern to join our fantastic team as an Intern.
Being a key part of our family, all our team members are expected to:
Be open to Learning
Making Responsible Decisions;
Treating others, the Way They Would Like to Be Treated;
Continually Challenge Yourself and One Another.
Job related skills
Key Responsibilities
Providing Information to hotel guests regarding tourist attraction, leisure activities etc
Assisting in hotel function preparations based on communication from Events & Operational team
Assisting in setting up restaurant for services such as breakfast, dinner and afternoon tea
Using the POS to take orders and charge guests
Serving guests at the bar whilst providing a strong level of customer service
Working positively and effectively with team members across all departments while delivering a positive experience for guests and enhancing language & communication skills
To undertake any other ad-hoc duties relevant to the post as and when required.
Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information to the guest whenever the possibility arises
To have a full working knowledge of the Company Rewards program and its benefits, taking every opportunity to enrol new members
Whenever possible, to anticipate guest needs, to be aware of all requests and to carry out these requests in a courteous and helpful manner
Making sure work spaces are maintained to the hotel standards at all times
Welcoming and serving guests in Front of House outlets
Person Specification
Knowledge, skills and abilities
Learning Agreement / Convention
Right to work in the UK
Friendly and welcoming approach
Excellent interpersonal skills, including a pleasant telephone manner
Ability to remain calm during difficult situations or in a very busy environment
Eagerness to Learn
Have a good command of written and spoken English (B2 Level minimum)
A high standard of professional presentation
Benefits
Benefits (subject to individual requirements and location):
Discounted rates within hotel group throughout the world (in our branded hotels only)
Discounted rates to stay at any of our properties
Accommodation
Meals
Stipend between 430Euros – 1000Euros per month
Benefits (subject to individual requirements and location):
Discounted rates within hotel group throughout the world (in our branded hotels only)
Discounted rates to stay at any of our properties
Accommodation
Meals
Stipend between 430Euros – 1000Euros per month
We also have various roles available in Spain, Malta and East Africa – kindly register your details on www.myukinternship.com/applynow and we will send you more details and organise a Skype meeting with you.
Host
MyUKInternship
City
London (UNITED KINGDOM)
Study Domain(S)
Hospitality, Sports, Recreation and Tourism, Language, Business Administration, International Management