You are looking for a challenging internship in an international Start-up? You are searching for an Erasmus internship in Spain (Valencia)? You have a hands on mentality and you want to help to scale the customer service of our peer to peer matching platform? Then apply for this internship now!
As a customer service intern you help to grow the business and manage our customer service in different languages. You cooperate in a young and international team in a student minded working environment. The internship takes place in Spain (Valencia) and is open forinternational students and Erasmus plus internships during the summer or one of the academic semesters.
Your tasks
Manage and improve our customer service (email, Skype calls, tickets from our CRM system)
Improve our teacher verification process, update and help to scale our teacher database
Recruit new teachers, screen applications and do job interviews
Perform customer satisfaction surveys and interviews to identify bottlenecks
Spot and present new marketing opportunities, help to implement them
Job related skills
Motivated to work with clients (students and teachers)
You are dedicated, reliable and you have a hands-on mentality
Ability to work independently and capable of taking initiative on specific projects
You are a student or recently graduated in a relevant study like: Economics, Business engineering, eCommerce, Marketing, Psychology or related field
Strong written and verbal communications skills in English
Your speak minimum two of the following languages fluent (B2 level):
German
Dutch
French
Italian
Spanish
A positive and flexible attitude
Benefits
Learn how to scale a peer to peer matching platform
A great atmosphere, a European international team and regular team events
Learn about customer service and HR and how to implement new strategies
Experience a Start-up mentality
Opportunity to request an Erasmus+ grant
Once in a life time opportunity to spend your internship time in Spain
Starting date and working hours
Period: flexible starting dates every semester or during the summer